Carbon Neutral Order

I loved all of my AF product but I was super disappointed in customer service. Multiple times I had to reach out to customer service because there was no communication on any updates on my order. I finally received an email stating I would get an update, never got an update. I had to reach back out to customer service. My items showed up to my house at 11/19 and received an email on 11/30 that they were out for delivery and were delivered. I paid almost $90 for makeup (which I never do) and just wanted updates not generic responses like “due to high customer volume” but kept receiving texts from AF every day about additional sales. I even asked if my order could be split shipped since it was just mascara my order as waiting on but I was given the option to either wait for the whole thing or refund the order, which I didn’t think was professional or even considerate to my request. I probably will not order from the website again although I love the makeup, the disorganization and no communication really made my experience icky.

Won't let me do anything until I type something here

It goes on Matt and stays on all day! Love it!

Nice