Frequently Asked Questions
For all general inquiries, please email help@aboutface.com.
SHIPPING
Where do you currently ship to?
about-face currently ships to the 50 States, Mexico, Canada, all countries in Europe, the UK, and Brazil.
We currently are unable to ship to The Canary Islands and Turkey.
We are always working to grow our about-face community for the many of you. If we don’t reach you yet, let us know where you are! Slide in our DM’s or tag us @aboutfacebeauty.
How do I qualify for domestic free shipping?
All domestic orders above $35.00 will trigger free shipping!
When will my order ship out and arrive?
Orders must be placed by 12pm EST to start processing on the same day. Processing can typically take 1-2 business days. Domestic orders (US) typically arrive within 5-7 business days once fulfilled. Please note that orders placed during high-order velocity periods may experience a delay in the overall processing times.
For international orders, please keep an eye on the time listed at checkout and on your tracking information which is dynamic! International orders typically arrive within 14 business days from the time of fulfillment.
about-face will do our best to make sure your order is delivered quickly and accurately, but carrier delays outside of our control are possible.
Please keep in mind that weather delays and COVID-19 safety protocols may increase both domestic (US) and international transit time. Our team works quickly and safely to get all orders out and we can’t wait for you to receive your products!
What is your international shipping policy?
We offer $9.50 flat rate shipping on all international orders. We currently ship to Mexico, Canada, all countries in Europe, the UK, and Brazil.
My tracking isn’t working!
Oh no! Sometimes it takes 1-2 days to populate with our carriers. If it isn't working at all, reach out at help@aboutface.com and we will get it solved ASAP.
My order has the wrong shipping address.
Email us at help@aboutface.com with your order # and correct info. We're here to help!
PRODUCT
How can I learn more about a product?
We tell you all about it on our product pages - if we do not have your question there, reach out to our team at help@aboutface.com for more information.
Are about-face products suitable for all skin types?
Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, and formulated without parabens.
We are for everyone, and every skin type. All of our products are vegan, and formulated without Parabens, Phthalates or Synthetic Fragrances.
Will my product melt/dry/freeze/expire/etc.?
If the product is in extreme hot or cold climates for a short period of time, the formula may separate or have texture changes.
It is recommended that you use our products within 3 years of production, or 6 months after it is opened. We have a feeling you will want to use them way before then!
Is about-face cruelty free?
Absolutely. We love all of Earth's creatures in every form. We do not, and will not ever test on animals. We also work to ensure all of our products are vegan :)
Can I sell about-face products on my own site?
We appreciate an entrepreneurial spirit, but all items purchased are for personal use only. Resale or distribution on any platform is not permitted. Orders may be subject to termination if suspected of diversion activities.
ORDERS
How do I check my order status?
We’ll be sure to email you with regular updates as your order makes the journey to you. Please never hesitate to reach out to us at help@aboutface.com if you ever have any questions!
How do I update an order?
Reach out to us ASAP at help@aboutface.com so we can help make any changes needed to your order.
How do I add on to my order?
We're here to help! Please reach out to us at help@aboutface.com and we can help adjust your order.
BILLING
When will I be charged?
As soon as your order is fully processed.
What kinds of payment do you accept?
We accept PayPal and all major credit and debit cards. We do not accept checks or money orders.
I think my payment was declined.
Let’s review all of your info - do you have the correct billing, expiration date, security code, and name? We are always here to help if you need at: help@aboutface.com
GIFT CARDS
I got a gift card! How do I redeem it?
Enter your gift card number at checkout, on the right side of your screen. We can’t wait to see what you choose!
How can I use my gift card to shop about-face?
Gift cards work just like store credit. Once entered at checkout, it will automatically be applied to your order. For orders under your balance, the credit will roll over to your next purchase, and for orders over you can pay the remaining balance via any of our payment method options (credit card/ debit card/ PayPal, etc!)
RETURNS & EXCHANGES
I need to return or exchange a product (US only)
Let us help! - Visit our returns center or email us at help@aboutface.com with your order information and we will handle your return, or help you find something else we know you’ll love.
What is about-face’s return policy (US only)?
All returns must be processed within 30 days of receiving the order. Here's a link to our returns center.
If you are having trouble making a return within the 30 day timeframe, please reach out to us during your return eligibilty window at help@aboutface.com!
Where is my return slip (US only)?
Visit our returns center or email us at help@aboutface.com and we will help.
How long will processing my return take (US only)?
About 5-10 business days!
I think I received the wrong product(s).
Let us know! Email us at help@aboutface.com and we will sort you out.
What is about-face's international return policy?
International orders are eligible for credit back to the original form of payment only. Shipping charges, duties, and any additional fees are not eligible for refund. Free gifts with purchase are eligible for merchandise credit only. Please reach out to us at help@aboutface.com for international order questions. Our team is here to help!
about-face FAQ
What makes about-face different from other beauty brands?
about-face delivers high performing, richly pigmented formulas that are built to last, with the intention of providing you with the tools for ultimate self exploration and expression.
We are built on the truth that no one is just one thing. Humans are weird, complex, and entirely beautiful because of it. Everyone has their own messy, mad, and personal method to becoming their greatest selves. So we make products that are hardworking over hype, and designed to celebrate every version of us. The ones we end up being, and all of the experimental versions along the way…
Added bonus - all products are vegan and cruelty-free.
When will we get new about-face products?!
We are always coming up with new products and shades to share with you - Sign up for emails, and keep an eye on all of our platforms to stay posted on all of the things. Don't be shy either, we want to hear what you want - tell us about it at help@aboutface.com or drop us a note on social.
I have a question I don’t see here...
We are all about staying connected to you. Email us at help@aboutface.com and we will get back to you ASAP.
Where is about-face headquartered?
about-face is headquartered in California. Our business address is:
HAS Beauty LLC
12100 Wilshire Blvd
Suite 1150
Los Angeles, CA 90025
Please feel free to reach us for any questions at help@aboutface.com.