ORDER HELP
My order is missing
Ahhh! If your order is marked as delivered but you can’t locate it, please wait 48 hours for it to arrive before contacting help@aboutface.com. Oftentimes, the carrier will correct the delivery, or a kind neighbor will bring it to you! If you still do not have your order after 48 hours, our wonderful customer service team will help to get you a replacement.
How do I check my order status?
We’ll be sure to email you with regular updates as your order makes the journey to you. Please never hesitate to reach out to us at help@aboutface.com if you ever have any questions!
How do I update an order?
Reach out to us ASAP at help@aboutface.com so we can help make any changes needed to your order.
I made a mistake on my order, can you adjust it?
Our warehouse works super fast to get out your order, so once an order is placed, we cannot make an adjustment. But have no fear! We offer free returns and exchanges.
Can I cancel my order after placing it?
In some cases, we are able to cancel orders if they have not been packed yet. Please contact help@aboutface.com as soon as possible to see if your order is within the timeframe of cancellation.
My order is missing a product/has the wrong product
We want to get this fixed for you right away- email us at help@aboutface.com so we can get you the right stuff!
*What are the terms of your Welcome Offer?
By signing up to receive AF SMS and Email messages you are eligible to receive 15% your first purchase of $30 or more on aboutface.com. This is otherwise known as our Welcome Offer.
Redemption of the Welcome Offer is not valid during our sitewide Friends and Family sale.
At times we may also run Welcome Offers exclusive to our social media community.
Please note: All Welcome Offers exclude virtual gift cards and already discounted bundles.
What are the Terms of the Gift With Purchase Promotion?
Applies automatically upon checkout to orders totaling over a specficed USD or more (before tax). Does not apply to orders placed with a discount code. Free shipping applies only to orders delivered within the US.
